Privacy Policy

Effective Date: 15/07/2025

Rockspay.com ("Rockspay", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your information when you use our website, mobile application, and related services ("Platform").

By accessing or using Rockspay, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

A. Personal Information

• Full name
• Mobile number
• Email address
• Date of birth (if required)
• Address (if required for utility payments)
• Payment information (e.g., card details, UPI, wallet info – processed securely via third-party payment gateways)

B. Transaction Information

• Recharge and bill payment history
• Amounts, dates, service providers, etc.

C. Device & Usage Information

• IP address
• Device type and OS
• App usage logs and crash reports
• Location data (with your permission)

D. Communications

• Emails, chat, or support messages between you and Rockspay

2. How We Use Your Information

We use your information to:

• Provide recharge, bill payment, and related services
• Process transactions securely
• Improve app functionality and user experience
• Send transaction alerts, updates, and promotional messages
• Prevent fraud and enhance security
• Comply with legal obligations

You can opt-out of promotional messages at any time.

3. Sharing of Information

We do not sell your personal data. We may share your information with:

• Trusted third-party service providers (payment gateways, telecom/DTH providers, analytics tools)
• Regulatory or law enforcement authorities as required by law
• Business partners with whom we offer joint services (only with your consent)

All such third parties are bound by confidentiality and data protection obligations.

4. Data Security

We use industry-standard security practices to protect your data:

• Secure Socket Layer (SSL) encryption
• Firewalls and access control
• Regular security audits

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

When no longer needed, we delete or anonymize your data securely.

6. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Withdraw consent (where applicable)
• Object to or restrict certain processing
• Lodge a complaint with a regulatory authority

You can manage your data preferences via your Rockspay account or by contacting our support team.

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Remember user preferences
• Analyze site traffic
• Improve service performance

You can manage or disable cookies in your browser settings.

8. Children’s Privacy

Rockspay is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Third-Party Links

The Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those sites. Please review their respective privacy policies before interacting with them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised effective date. Your continued use of Rockspay after changes signifies your acceptance.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, contact us at:

Rockspay Support Team
Email: info.rockspay@gmail.com
Phone: 9978967888
Website: https://www.rockspay.com